Research on Customer Emotion Recognition on the Side of State Grid Power Customer Service Agents based on Large Language Models
Yongbin Yu; Qing Zhu; Shuo Zhang; Jiaqi Shi; Wei Yu; Dongqing Liu; Yin Xu; Qian Xu
- Published
- Publisher
- Boya Century Publishing
- Journal / collection
- Scientific Journal of Intelligent Systems Research
- Research area
- AI & compute
- Source type
- Journal article
- DOI
- 10.54691/74tfn712
The original publisher provides the full text and its access options.
Cite this source
Yongbin Yu; Qing Zhu; Shuo Zhang; Jiaqi Shi; Wei Yu; Dongqing Liu; Yin Xu; Qian Xu. Research on Customer Emotion Recognition on the Side of State Grid Power Customer Service Agents based on Large Language Models. Scientific Journal of Intelligent Systems Research. 2026-01-28. https://doi.org/10.54691/74tfn712